Uber cut 10% of its customer service jobs on Wednesday, the first time the company has directly linked layoffs to its AI efficiency push.
The cuts affected Uber’s community operations team. The team’s remote workers were also required to move to a central office under the company’s return-to-office mandate.
Why is Uber reducing support roles?
Megha Yethateka, Uber’s vice president of global community operations, told her department that the organization had become “too complex and siloed.” She said that the team has made progress in the field of artificial intelligence, but it needs… Cleaner foundation for Building on it, according to A note Reported by Bloomberg.
“We can’t scale frontier technology on top of fragmented processes,” Ythateka said.
According to an Uber spokesperson, the company seeks to “simplify operations, enhance personal collaboration, and continue to embrace artificial intelligence.”
The cut is the second round of cuts offered by Uber in less than two months. The company cut 23% in June Of dividing its peopleless than 1% of its 34,000 global workers, after a new boss took over.
Uber said in May that it would slow down its hiring process due to internal use of artificial intelligence. However, it still lists more than 500 open positions, including engineers for its robotics partnerships.
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Uber joins the widening wave of layoffs for 2026
Uber’s move reflects a broader shift in the labor market. Amnesty International He was It was cited in 101,743 U.S. job cut announcements during June, nearly 23% of the total, according to outplacement firm Challenger, Gray & Christmas.
Amnesty International led all stated reasons for layoffs for four consecutive months. However, the impact of AI on jobs remains controversial.
Jeff Bezos recently dismissed concerns that artificial intelligence may replace jobs, arguing that the technology It will reshape the family economy And creating labor scarcity.
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