A retired Florida grandmother lost more than $60,000 from her Citibank accounts in a matter of hours.
The money she and her husband had saved over more than 40 years through hard work and sacrifice disappeared via unauthorized wire transfers to someone named Jada H. Reports Wink News.
Dolores DaGrosa says she discovered the missing money when she returned home after celebrating her 40th wedding anniversary.
“This was money we had saved, blood, sweat and tears, work and everything, over the last 40 years. We had sacrificed. We had three sons all these years, and we had put the money away.”
The loss prevented her from traveling to meet her grandson, who was born after a difficult birth.
Dagrosa quickly reported the incident to Citibank, filed complaints with the Lee County Sheriff’s Office, the FBI, the Federal Trade Commission, the Florida Attorney General, and the CFPB, and flew to Fort Lauderdale to speak with the bank manager.
Despite these efforts, she says she still has no answers or access to her accounts more than a month later. The bank says it is in direct contact with the customer and will share details of the investigation once it is complete.
“It could take 30 to 60 days, that’s what they’re telling me: They’re escalating it, that someone will call me, but I haven’t received a call. They’ve blocked me from seeing my private account.
I need this money to pay my bills and live my life, and that’s a long time to not get this money back. I am retired.
Experts say AI-enabled phishing emails could be involved, though no direct scam call occurred in this case.
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